Refund policy

Last updated: 01/05/2026

1. Your Right to Cancel (UK Customers)

Under UK consumer law, you have the right to cancel your order within 14 days of receiving your item, for any reason.

You then have a further 14 days to return the item to us.

2. Eligibility for Returns

To be eligible for a return:

  • Items must be unworn, unused, and in original condition

  • Items must include original tags and packaging

  • Proof of purchase is required

3. How to Start a Return

To initiate a return, contact us at:
Email: info@peyza.co.uk

We will provide instructions on how to return your item.

4. Refunds

Once we receive and inspect your return:

  • We will notify you of the outcome

  • Approved refunds will be issued to your original payment method

Refunds are typically processed within 5–10 business days.

Original shipping costs are non-refundable unless the item is faulty or incorrect.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect

  • We recommend using a tracked service, as we are not responsible for lost returns

6. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no cost to you.

7. Exchanges

We currently do not offer direct exchanges. If you need a different size or item, please return your item and place a new order.

8. International Returns

For orders outside the UK:

  • Return shipping costs and any customs fees are the responsibility of the customer

  • Refunds will be issued once the item is received and approved

9. Contact

For any return or refund queries, contact:
Email: info@peyza.co.uk